Information

Choose Well

If you become unwell or are injured make sure you choose the right NHS service to make sure you get the best treatment. Please click on the link below for further information.

NHS Choices

Self-treatment of Common Illnesses

Many common problems can be simply treated at home without the need to consult a doctor. For further information on many common illnesses, we recommend that you try the following web site which contains ‘Patient Information Leaflets’ that have been written by doctors:

www.nhs.uk

Medical Students

Medical Students from Newcastle University often sit in with the doctors, please inform the Receptionist if you would prefer to see the Doctor alone.

Trainee Doctors

We are also a Centre for Trainee Doctors, many of whom will soon be fully qualified GP’s. They have spent up to 12 month long placements at Central Surgery. Their work is closely supported by the experienced GP’s.

Self-help Groups

We have addresses and telephone numbers of most self-help groups. If you are interested, we can provide you with the details.

Minor Ailments

Viruses that do not require any special treatment cause many illnesses. Antibiotics are not effective against these viruses and are therefore not prescribed. Old-fashioned remedies for coughs and colds – hot drinks, rest, Paracetamol, throat pastilles and steam inhalations as required are usually the best.

Patient Questionnaire and Personal Health Information

From time to time you may be asked to complete a patient questionnaire to help assist the Practice to evaluate our service. Your help in this matter is very much appreciated. You will also be asked to complete a Personal Health Information Sheet.

Change of Address or Telephone Numbers

We would be grateful if you could inform the surgery as soon as possible if you change your address/telephone number. If you have moved out of the practice area, you will be asked to register with another GP practice nearer to where you live. If you are awaiting a hospital appointment, please contact the hospital to inform them of your new details.

Our Responsibility to Patients

  • Respect and courtesy at all times
  • Confidentiality at all times
  • Doctors and Nurses will endeavour to see you on time
  • You will be informed if there is a delay of more than twenty minutes for the time of your appointment
  • Your suggestions/complaints will be dealt with promptly

Responsibilty of Patients

  • Courtesy and respect to all members of staff
  • You are responsible for keeping your appointment or if you wish to cancel, adequate notice in order that the appointment may be available for someone else
  • Night visits should only be requested if absolutely necessary
  • You should make all efforts to attend the surgery if possible

Suggestions

Everyone in the practice is committed to giving patients the best possible care and service. If you have any concerns or complaints, please inform us, as we cannot help if we are not aware of them. Also if you have any suggestions that may improve our services to our patients, please let us know. You can contact Alison Campbell, Practice Manager, regarding any matters of concern or helpful suggestions.

Data Protections Act 1998 – Information About Patients

Information about you is recorded on your medical records and is protected by the Data Protection Act 1998. Occasionally this information may be required by hospitals and other healthcare staff in order to ensure that you receive the appropriate treatment.

Abusive Patients

The practice will not tolerate abusive language or threatening behaviour towards staff or other patients. Any patient behaving in this manner will be removed from our practice list and the Police will be informed.