Listening to you

Compliments and complaints

We are committed to providing the best possible care and service to our patients. If you have any complaints, compliments or suggestions, please contact Alison Campbell, our managing partner, or Susan Holden, our assistant practice manager, on 0191 455 4621 or email

Get involved!

If you’d like to get involved in our work, why not join our Patient Reference Group? This informal group meets several times a year, and it’s a chance to raise concerns, share ideas and help us to provide the best possible service.

The Patient Reference Group will meet at these times:

The dates for the PRG will be announced soon.

NHS Friends and Family Test

The NHS Friends and Family Test helps service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Friends and Family Test: tell us about your experiences with our practice

Find out more about the NHS Friends and Family Test

Patient questionnaires

From time to time you may be asked to complete a patient questionnaire to help assist us evaluate our service. Your help is very much appreciated.