Viewing your online medical records | Central Surgery South Shields

From May 2023 Patients using online services will by default see new information once it is entered, or filed, onto their record in our clinical system. Patients will not see their historic, or past, health record information unless they have already been given access to it by the practice. If a patient moves general practice the data previously disclosed will no longer be visible.

To request access to see your historic health information you will have to complete all of the asterisk fields and click ‘submit’ right at the bottom of the form.

medical records application

Name *

First

Last Name *

Last

DOB

Phone

Email *

Please Tick which one of the statements apply to you:

I already use online services but wish to view my records

I do not use online services (if you tick this option you will receive an email to create an account once the surgery have granted record access))

Once you have clicked ‘submit’ at the bottom of this form your request will be emailed to the practice.

Please allow 14 working days for access to your medical record to be granted, the workaround time for this is 14 working days. Please check back on your Patient Access/NHS App after 14 days and you should be able to view your record. If you still not able to view your record, please contact the practice. Please note Central Surgery are not affiliated with Patient Access or the NHS App and if you are having technical difficulties you will need to visit the apps help desk for support with there products.

You must upload a photograph below of your government issued identification in order for the practice to complete your request. If you do not have a government issued ID you can instead upload anything with your address on such as a birth certificate, marriage certificate, utility bill, a bus pass etc

Maximum file size: 8.39MB

By ticking ‘yes’ you are agreeing you have read all of the below terms in regards to viewing your records online: It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all. Before you apply for online access to your record, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details. There may be something you have forgotten about in your record that you might find upsetting. If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them. It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time. Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation. If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

I agree that i have read the above statement and would like to proceed with viewing my medical record online.

If you are human, leave this field blank.

Protecting your data

As a practice, we take the security of your health information very seriously. On this page, you can find out more about how we use and protect your data.