111 service- Its not an 999 emergency, but you need medical help fast

What is 111?

Its a new NHS number being introduced to help make it easier for you access local health services.  If you live in Gateshead, South Tyneside or Sunderland you can now call 111 when you need medical help fast, but its not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best.  That coud be a walk in centre, minor injuries unit, a community nurse, emergency dentist or a late opening chemist.

You can ring the 111 number 24 hours a day, 7 days a wee, 365 days a year.  Calls from landlines and mobiles are free.

Why should i use it?

NHS 111 is a fast and easy way to get the right help – wherever you are, and whatever the time.  It can also help us to free up 999 and local A&E departments so that they can focus on emergency cases.

When do i use it?

You should use NHS 111 if:

> You need medical help fast but its not an emergency

> You think you need to go to A&E or another urgent care service

> You dont know who to call for medical help or you dont have a GP to call

> You require health information or reassurance about what to do next