eConsult instructions

Fill out a simple online form on the home page of the website to get advice and treatment within five working days.

Firstly select an option from:

  • Ask about common problems like coughs, back problems or mental health
  • Ask about general symptoms like dizziness, tiredness or pain
  • Ask for administrative help like sick notes, test results or doctor’s letters
  • Get help for your child

Which will take you to another screen where you can select a more specific issue, or you can also click ‘View commons problems you can ask about’ and select from:

Acne, Anxiety, Back problem, Breathing problems, Cold or flu, Contraception, Coughs, Depression, Foot problem, Hay fever, Headache, Hip problem, Knee problem, Rectal bleeding, Sinusitis, Sore throat

You will then be taken to a page where you can select an option to ‘Find and consult a pharmacist’, ‘Get NHS self-help advice’ or ‘Contact your GP practice’ – as some problems may be able to be solved without having to contact your GP.

If you select ‘Contact your GP practice’, you will need to accept the Terms & Conditions before being asked: who you are submitting this request for? (Myself, For a child under 18 or Someone else)

You will then be taken to a new page which will ask you if your experiencing any of the following issues:

Signs of a heart attack – pain like a very tight band, heavy weight or squeezing in the centre of your chest or any pain that moves into your jaw or neck

Signs of a stroke – face drooping on one side, can’t hold both arms up, difficulty speaking, or weakness or numbness on one side of your body

Severe difficulty breathing – gasping, not being able to get words out, choking or lips turning blue

Heavy bleeding that won’t stop – uncontrollable bleeding from any part of your body

Severe injuries – including deep cuts after a serious accident

Poisoning – you have swallowed something you should not have (medicines, batteries, household chemicals

Seizure (fit) – someone is shaking or jerking because of a fit, or is unconscious (can’t be woken up)

Sudden, rapid swelling – of the eyes, lips, mouth, throat or tongue

If you are experiencing these you will be directed to either go to A&E or call 999.

If you are not experiencing these issues, you will then be directed to either log in to your NHS account (to save some time of filling out some more questions) or to ‘Continue without logging in’ and be asked a series of questions including whether you are indeed registered at the GP practice, your sex and your date of birth.

You will then be asked a few questions about your problem, and will have the opportunity to ask how the practice can help, including describing your symptoms or asking for specific help from your practice.