Our Responsibility to Patients

  • Respect and courtesy at all times
  • Confidentiality at all times
  • Doctors and Nurses will endeavour to see you on time
  • You will be informed if there is a delay of more than twenty minutes for the time of your appointment
  • Your suggestions/complaints will be dealt with promptly

Responsibilty of Patients

  • Courtesy and respect to all members of staff
  • You are responsible for keeping your appointment or if you wish to cancel, adequate notice in order that the appointment may be available for someone else
  • Night visits should only be requested if absolutely necessary
  • You should make all efforts to attend the surgery if possible

Abusive Patients

The practice will not tolerate abusive language or threatening behaviour towards staff or other patients. Any patient behaving in this manner will be removed from our practice list and the Police will be informed.